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Who are you guys, anyway?
Right-On Futon was opened in August of 1995 by a graduate of the School of the Art Institute of Chicago who saw a futon store as a great opportunity to have fun with retail and also use his art degree. The interior of the store is decorated with murals and other fun and colorful works of art, and various creatures, robots, and props from past window displays are hung around the store. We are also very serious about providing our customers with high quality merchandise in a range of prices and styles in a fun, low-pressure environment. We try to treat our customers like we would like to be treated--no pushiness, no pressure to buy right away--just friendly, knowledgeable salespeople who can help you find what you need.

Do you have a catalog?
Our website is actually the closest thing we have to a catalog. We get our products from many different manufacturers and are constantly adding new merchandise, so a fluid medium like the web is much easier to keep up to date. If you have any questions about something that you see on the site, or if there's something that you're interested that's not pictured, please email us or call us and we'll be happy to answer any questions.

Do you ship your products?
Currently we do not ship large items such as futon mattresses or frames outside of the Chicagoland area. Most of these items are too large for UPS, and to ship them via a freight company would be prohibitively expensive. In addition, freight damage is a concern when shipping only a small amount of merchandise. Most importantly, however, is that buying furniture should be a hands-on experience. We can describe a mattress to you in great detail, but until you've actually sat on one, you won't know how it actually feels; the same goes for seeing a cover or the finish of a frame on line versus in person.

Where are the prices?
We don't sell over the internet, so we try to encourage people to call or email us with questions so that we can work directly with our customers to help them choose the products that best suit their needs. We check email every day, so if you'd like the price of a specific item, we can get it to you very quickly.

Is there a warranty on your products?
Yes, all of our products are guaranteed to be free of defects in materials and workmanship. The length of the warranty varies according to manufacturer and does not include normal wear and tear or misuse of the product.

What is your return policy?
By law futon mattresses are not returnable. (They are covered by warranty to be replaced or repaired if there are manufacturer's defects, however).
Stocked covers are exchangeable for store credit or other merchandise within one week, if unused and in original packaging. Special ordered covers are not returnable.
Frames are returnable for store credit or other merchandise within one week if unused and unassembled. All original packaging must be present. There is a 20% restocking fee.

Would you like to know more?
Please email us or call 773-528-3960 and we'll be happy to answer your questions.